Operational improvement

Support to get better performance from existing assets, processes and operations and sustain it over the long term.

About

You need to ensure your operational processes are as efficient and effective as possible. Doing this helps your organisation to achieve excellence, retain a competitive advantage and drive growth.

We can support you to:

Diagnose your operational problems: Using Lean and Lean Six Sigma approaches, we are skilled facilitators able to effectively diagnose complex processes and identify the root causes of your operational problems.

Implement improvements: Together, we can develop robust processes and procedures, identify opportunities for systemisation and automation, and manage the delivery and implementation of improvements through effective training and communication.

Operational improvement support in the following areas.

Operational improvement

Management of asset operation & maintenance programmes

About

Support to manage the transition of assets to your operational teams for maintenance & repair.

You need to optimise your workforce management to enhance asset uptime and reduce delays. This means ensuring the right personnel with the appropriate skills and certifications turns up at the right location at the right time.

Our asset operation & maintenance programme management supports you to ensure service delivery.

Health checks: Conducting a thorough discovery phase of the end-to-end workforce management process to uncover your opportunities for improvement. This includes analysing your current practices and identifying areas where efficiencies can be gained.

Optimising the use of existing planning and scheduling tools: Assisting you to maximise the use of your current planning and scheduling tools, ensuring that they are used to their full potential to enhance workforce management efficiency.

Putting the right people in the right places: Ensuring optimal deployment of personnel by assigning individuals with the appropriate skills and accreditation to specific tasks and locations. For instance, we deploy engineers with the requisite expertise to designated sites, ensuring efficiency and compliance with industry standards.

Managing your resources: Efficiently overseeing maintenance resources, including tools, parts, and equipment, to ensure their availability when and where needed.

Continual improvement: Analysing performance data to pinpoint areas for enhancement, providing recommendations for improvement, and supporting the implementation of changes that streamline processes and reduce costs.

Ageing infrastructure: Your organisation may manage ageing infrastructure that requires frequent repairs and more intensive maintenance, which can strain budgets and operational capacity.

Resource allocation: Efficiently allocating and managing limited resources, including budget, personnel, and equipment, is critical but challenging, particularly when unexpected repairs or urgent maintenance issues arise.

Compliance: Staying compliant with evolving industry regulations and standards requires continuous monitoring and updates to maintenance practices, which can be complex and resource-intensive.

Balancing preventive & reactive maintenance: Developing an effective maintenance strategy that balances preventive and reactive maintenance is critical to avoid over-maintenance or under-maintenance, both of which can be costly.

Set your asset operations on course to support your organisation's future.

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Get clarity on what's holding your workforce & operations back

Book a workforce management Health Check to uncover inefficiencies, reduce costs, and improve performance.

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Operational improvements

Asset delivery

About

Support to set up your asset delivery process for improved efficiency.

You need to ensure that your asset interventions are designed and delivered on time, within budget, and with quality, so we help you to create an embed an efficient delivery process to make it possible.

We ensure you meet all the appropriate technical and commercial governance throughout the design and delivery process to ensure your end client resolves their needs without adding unnecessary time and cost to the project

Project management: Managing all aspects of your asset's design and delivery, ensuring adherence to schedule, budget, and specifications.

Quality assurance: Implementing quality control processes throughout the project lifecycle to ensure all of your deliverables meet the highest standards, preempting potential issues.

Supply chain optimisation: Optimising your supply chain to ensure timely delivery of materials and services, reducing delays and cost overruns.

Regulatory compliance: Ensuring compliance with your local, national, and international regulations, minimising legal risks and avoiding costly compliance issues.

Project coordination: Managing your large-scale projects requires coordinating multiple teams, schedules, and deadlines effectively. You must ensure all elements of the project align and are delivered on time without overlap or delay.

Stakeholder engagement: Effective communication with all stakeholders, including your investors, community members, and government entities, is necessary to ensure all parties are informed and their concerns are addressed.

Technical design & complexity: Designing assets that meet your operational needs while adhering to budgetary constraints and regulatory requirements involves complex engineering and technical challenges.

Supply chain management: Securing the timely delivery of high-quality materials and services from suppliers is crucial. Disruptions in the supply chain can delay your projects and increase costs.

Set your asset delivery on course to support your organisation's future.

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Operational improvements

Operational management of service contracts

About

Assistance in efficiently managing service contracts for infrastructure assets.

We comprehend the intricacies of operational management within service contracts, ensuring that your asset services are delivered promptly, within budget, to compliance standards and with uncompromised quality.

The implementation of appropriate technical and commercial oversight is vital throughout the operational management phase, ensuring your end client's needs are met without unnecessary delays or expenses.

If you encounter challenges in managing your service contracts, we're here to assist.

Operational management: Overseeing all aspects of your service contracts, guaranteeing adherence to performance metrics, operational standards, and contractual obligations.

Quality assurance: Implementing rigorous quality control measures throughout the service contract duration to uphold service excellence and address potential issues proactively.

Optimising your resources: Ensuring efficient allocation of resources, including manpower, equipment, and materials, to maximise service delivery efficiency and minimise operational costs.

Stakeholder engagement: Developing effective communication strategies with your stakeholders, fostering cooperation and mitigating risks.

Performance monitoring: Effectively tracking and evaluating service performance against predefined metrics and KPIs to ensure contractual compliance and client satisfaction.

Stakeholder coordination: Establishing clear lines of communication and collaboration among various stakeholders to address concerns promptly and maintain operational transparency.

Technical complexity: Managing the intricacies of technical specifications and operational requirements within service contracts, balancing operational efficiency with regulatory compliance and client expectations.

Resource allocation: Optimising resource allocation to meet service demands while controlling operational costs and maintaining service quality standards.

Set your operational management on course to support your organisation's future.

Get in touch

Operational improvement

Asset life cycle planning

About

Support for service companies to manage operational & maintenance contracts.

When managing a service contract, you need to stick within your contract terms and ensure compliance while keeping everything efficient and making a profit.

You may have questions like:

How can we get paid for all the work we do?
How can we be more efficient?
How can we meet KPIs and SLAs?
How do we avoid financial penalties?

We support your service company to answer these questions and meet the requirements of your contract.

Putting your workforce in the right place: Ensuring optimal workforce placement, minimising travel time to increase efficiency and reduce costs; meeting operational demands without overstaffing or excessive downtime.

Contract management: Expert guidance in understanding and efficiently managing contractual obligations, including interpretation, fulfilment strategies, and compliance, to avoid legal disputes.

Monitoring your performance: Monitoring and reporting on KPIs and SLAs, ensuring your organisation meets or exceeds client benchmarks, avoids financial penalties, and enhances its reputation.

Managing your costs: Assistance in controlling and optimising ongoing operational costs by planning maintenance schedules, asset use, and procurement for financial efficiency throughout the contract term.

Using tech that makes your life easier: Support in using helpful software such as EAM systems and IoT devices to streamline operations and maintenance activities, aiding real-time monitoring and decision-making.

Optimising efficiency: You need to ensure that your operations are conducted efficiently throughout the asset life cycle, including minimising downtime, optimising resource use, and reducing operational costs.

Meeting your KPIs and SLAs: You must meet or exceed key performance indicators (KPIs) and service level agreements (SLAs) as stipulated in contracts. Failure to meet these metrics can result in financial penalties, damage to your organisation's reputation, and the loss of future contracts.

Staffing & workforce planning: You may face the challenge of aligning workforce capabilities and scheduling to meet the fluctuating demands of asset maintenance and management without incurring unnecessary labour costs or inefficiencies.

Contract management & compliance: You need to manage contracts effectively, including understanding and adhering to all contractual obligations and ensuring compliance throughout the asset's life cycle.

Set your asset life cycles on course to support your organisation's future.

Get in touch

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